it is the best friend to anyone dealing with trael or changes in travel. download applications that will give you flights that is, delaysys, cancellations, real-te weather reports and on the flight booking changes. all of those tools will be really helpful for you. gerri: don't even stand in line if you can do it on your phone, all that much better off. tips of your flight gets canceled, and some of those that did not know. you have no right to a free hotel room. the airlines and not have to put you up overnight. >> that's right, and that is a common question people ask. truly it is not something that is built into a customer's bill of rights. if it is something that they want to offer, that's great, but you should be on your smart fun making plans to stay in a nearby hotel before you even, you know, get that changing your flight. it is the mostimportant thing. gerri: can they get a refund? >> you can get a refund. that is usually one of the first things offered. gerri: our next available flight >> next available flight, but sometimes that is not for weeks.